BPIR Categories
14.2.3 Benchmark performance measures against competitors14.2.4 Conduct best practice/ process benchmarking
14.2.2 Benchmark performance measures with noncompetitors
The benchmarking and comparative analysis process at the Singapore National Library Board (NLB), winner of the 2011 Singapore Quality Association Business Excellence Award, focussed on comparative studies of benchmark organisations and considerations of how the best practices/ processes that helped the organisation achieve what it achieved. Comparative benchmarking projects or activities were conducted every three years. In one example 4 areas, critical to the success of NLB's vision and mission...
14.2.4 Conduct best practice/ process benchmarking
14.2.2 Benchmark performance measures with noncompetitors
14.2.4 Conduct best practice/ process benchmarking
14.2.2 Benchmark performance measures with noncompetitors