The benchmarking and comparative analysis process at the Singapore National Library Board (NLB), winner of the 2011 Singapore Quality Association Business Excellence Award, focussed on comparative studies of benchmark organisations and considerations of how the best practices/ processes that helped the organisation achieve what it achieved. Comparative benchmarking projects or activities were conducted every three years. In one example 4 areas, critical to the success of NLB's vision and mission...

BPIR Categories

14.2.3 Benchmark performance measures against competitors
14.2.4 Conduct best practice/ process benchmarking
14.2.2 Benchmark performance measures with noncompetitors

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