To improve the performance and quality of its processes, products and services, the Singapore Urban Redevelopment Board (URB, a national urban planning authority and winner of the 2008 Singapore Quality Award, continually benchmarked and compared itself against other best-in-class cities and organisations. The annual comparison and benchmarking process followed a 6-stage process: 1. Plan. Areas/processes…

BPIR Categories

14.2.2 Benchmark performance measures with noncompetitors
14.2.3 Benchmark performance measures against competitors
14.2.4 Conduct best practice/ process benchmarking

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