To assess and improve capabilities, Nanyang Polytechnic, Singapore, winner of the 2011 Singapore Business Excellence Award, conducted comparisons and benchmarking via business and market trends, environment and technology scans, networking studies and reflective practice with other organisations known for best practices. Selection criteria included: 1) Organisational objectives and business processes; 2) Value add to customers…

BPIR Categories

14.2.3 Benchmark performance measures against competitors
14.2.4 Conduct best practice/ process benchmarking
14.2.2 Benchmark performance measures with noncompetitors

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