To learn from external organisations the Singapore Immigration & Checkpoints Authority (ICA), a government agency and winner of the 2015 SPRING Singapore Quality Award with special commendation, adopted 3 avenues: 1) Study Visits; 2) Comparative Studies; and 3) Benchmarking Projects. Benchmarking was undertaken to understand the merits of a similar process in another organisation. The…

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking

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