Benchmarking and Comparative Analysis at an award winning healthcare organisation

To ensure the effective use of key comparative data and information, Southcentral Foundation (SCF), an Alaska Native nonprofit healthcare organisation and winner of the 2011 Malcolm Baldrige National Quality Award, established “measurement rules” as part of the Balanced Scorecard (BSC) metric process. For every BSC measure, an individual, department or committee completed a standardized Measurement Rules Template (MRT) that identified the strategic objective measured, measurement owner, comp...

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
14.1.4 Gather and integrate performance data.