To help it meet the requirements of its only customer, the US Department of Energy (DOE) DynMcDermott (DM), a US based Petroleum Operations Company and winner of the 2005 Malcolm Baldrige National Quality Award (Service Sector), set the determination of best practices as a key. DM engaged in assessments and benchmarking which allowed for DOE…

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
14.2.2 Benchmark performance measures with noncompetitors
14.2.3 Benchmark performance measures against competitors

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