The Army Armament Research, Development and Engineering Centre (ARDEC), a US military research and manufacturing facility and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), used benchmarking to support strategic and operational decision making and innovation. What and when to benchmark was recommended by Process Owners or Lean Six Sigma teams. A benchmarking team conduct the project and appropriate information was shared via cascading meetings and the knowledge r...
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