The availability of comparative benchmarking data to the US Veterans Affairs Cooperative Studies Programme (VACSP), a clinical trials organisation, was limited due to the competitive nature of the contract research sector. VACSP focussed on obtaining free and low-cost benchmarking data and used internal historical data to perform analyses and set goals to drive performance improvement.…

BPIR Categories

14.2.1 Develop benchmarking capabilities
14.2.2 Benchmark performance measures with noncompetitors

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