To achieve performance improvements the Singapore Police Force (SPF) a law enforcement agency and winner of the 2007 Singapore Quality Award with special commendation, obtained and analysed comparative and benchmarking information at the beginning of each annual Corporate Planning Process. Decisions to undertake process or strategic benchmarking were made based on Key Strategies and Action Plans. Process benchmarking was conducted where the objective was to enhance performance of an existing pro...

BPIR Categories

14.2.2 Benchmark performance measures with noncompetitors
14.2.3 Benchmark performance measures against competitors
2.2.4 Formulate and review business unit strategy
14.2.4 Conduct best practice/ process benchmarking

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