TNT Express (UK) Ltd., winner of the inaugural 1994 UK Quality Award and the Investors in People Award, is part of the Australian based TNT Limited, the World-wide Transportation Group. Quality is defined through its mission, values, guiding principles, culture, and commitment to the environment. TNT Express takes benchmarking seriously and constantly learns from its major customers. For example, Cow & Gate (a baby food and dietary products maker) uses TNT’s warehousing and distribution proces...

BPIR Categories

14.2.1 Develop benchmarking capabilities

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