An internal benchmarking exercise contrasted performance trends across business units and revealed that the top performing division had achieved dramatically higher productivity. Digging deeper it was found that the division had outsourced several key fabrication processes. The vendor had been able to make product sub-components less expensively than the division could in-house. The decision had led to the productivity gains, and greater revenue and profit for the division....

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
2.4.2 Create and implement outsourcing strategy

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