During a performance evaluation in its supply chain division, the Boeing Co - C-17 Production Complex, a US aircraft manufacturing operation, found metrics were below targets. To improve processes a project team identified potential root causes using 5-Whys to drill down to the detailed causes and final root causes. To develop possible solutions, the team benchmarked industry leaders who handled and transported goods, conducted research, and attended seminars regarding wireless solutions. To dev...

BPIR Categories

14.2.3 Benchmark performance measures against competitors
14.2.2 Benchmark performance measures with noncompetitors
14.3.2 Implement an improvement approach/method/technique

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