In 1995, the General Manager of Site Services at Cinergy Corporation (Cincinnati, Ohio), used benchmarking as a way to compare his department with other like-organisations. Through standards of performance developed by BOMA International (Building Owners and Managers Association, Washington D.C.), as well as IFMA (International Facility Management Association, Houston, Texas) the General Manager implemented a…

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14.2.1 Develop benchmarking capabilities

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