A project was commissioned by an anonymous logistics company to improve its service and customer process of ordering and first use of a post office box, as well as to improve customers’ satisfaction with this service. Co-design was employed to foster commitment from employees involved in the project. A Customer Journey method consisting of three…

BPIR Categories

3.1.1 Establish a design process
3.2.5 Involve stakeholders in innovation & product/service development

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