To consistently achieve excellence, the Dubai government’s Knowledge and Human Development Authority (KHDA), adopted the EFQM Excellence Model in 2007 and set about integrating it into KHDA!s structure. It was determined that learning from best practice was essential to establish and improve KHDA’s systems. KHDA looked outward for "Next Practices" rather than just adopting "Best…

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
14.3.4 Conduct a business excellence assessment.

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