Performance reviews at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, provided evidence of high performance within units and their best practices were shared via Strategic Discussions, the Operational Management Process and the Communication Process. Scorecards and comparative data process within the Performance Measurement…

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking

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