To service its constituents transport needs, the Lincolnshire County Council, a UK local body, set up a number of schemes: 1. InterConnect, an inter-urban public bus service. 2. CallConnect, a demand responsive transport scheme which was available for everyone, and 10-15% of its users were daily commuters. Those who were less mobile or lived in…

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
1.2.3 Identify new innovations that meet customer needs
6.3.2 Provide the service

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