Adventist Health Castle, a US healthcare provider and 2017 Baldrige National Quality Award recipient, achieve Zero MRSA (Methicillin-Resistant Staphylococcus aureus) infections for three out of the four years from 2013-2016. Against an Expected Rate of 1.0 and the CDC National Average of 0.9, AHC recorded 0 in 2013, 0.7 in 2014 and zero in 2015…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique

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