In 2010 the Olin Community Credit Union, a US credit union, won a CUNA OpSS Council's Best Practices Award for innovative solutions optimizing credit union performance. The union's best practice approach to improve its sales and service culture, was adopted by all credit union staff, and was centred on: 1) Organisation-wide training; 2) Comprehensive products…

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
9.5.1 Develop performance management approach
8.1.1 Leaders develop/manage org culture,vision&values

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