Trust in the CEO by the Board of Directors (BOD) at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, consistently met or exceeded the organisational goal of 2.5 on a 3-point scale. The rating was 2.9 in 2011 and 2012, 2.5 in 2013 and 2.9 in 2014. The results indicated a high level of trust....

BPIR Categories

15.4.7 Employee efficiency/productivity performance
15.6.16 Governance/stakeholder trust in senior leaders

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