Body Shop technician productivity at Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, was measured by dollars per repair order (RO). From 2013 to 20156, DCF consistently performed above the 20 Group Benchmark (average of the top quartile in an elite group of 20…

BPIR Categories

15.4.7 Employee efficiency/productivity performance

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