To develop customer requirements during its strategic planning process the American Society for Quality certification board began with a brainstorming session in 2005 to define and document the objectives of the board. The session developed a list of strategic plan tasks Following the brainstorming session a SIPOC diagram and a Turtle diagram (has inputs and outputs surrounding the process in question) were developed and the customer base and their needs identified. Internal and external risks w...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
8.2.2 Create an environment for empowerment/innovation
1.2.3 Identify new innovations that meet customer needs
4.2.3 Confirm specific service requirements

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