To develop customer requirements during its strategic planning process the American Society for Quality certification board began with a brainstorming session in 2005 to define and document the objectives of the board. The session developed a list of strategic plan tasks Following the brainstorming session a SIPOC diagram and a Turtle diagram (has inputs and…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
8.2.2 Create an environment for empowerment/innovation
1.2.3 Identify new innovations that meet customer needs
4.2.3 Confirm specific service requirements

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