To solve the problem of a low response rate on client scorecards a team in a US organisation sought a quick solution and: 1. brainstormed potential root causes. 2. identified the primary root causes. 3. brainstormed solutions. 4. prioritized those solutions and assigned responsibility for them. As a result the team produced actions that put delivered a solution that put it on the right track in 60 minutes....

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
8.2.2 Create an environment for empowerment/innovation

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