To create a single culture throughout its building maintenance services and engage employees in continuous improvement, Kier Group Plc, a UK construction, development and services group, introduced ‘Formula for Success’ in 2010. Employees were involved in developing 22 icons depicting different aspects of the organisational culture, including icons to represent Can Do Attitude, Inspiring Leadership, Us & Them and Poor Communication etc. Icons were displayed in each office and on computer scr...
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