In a Baldrige Quest for Excellence presentation, presenters and panelists shared how a “remarkable always” culture was built at a US community hospital by: hiring a “team of champions,” with each team member’s personal values in absolute alignment with the organisation’s values; aligning each team member’s goals with the organisational strategy map and departmental goals;…

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
9.3.3 Recruit, select & hire employees
9.4.4 Develop & manage employee orientation programs
9.4.7 Develop team competencies

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