Building Customer Relationship at an award winning city
Relationship Management Building and managing customer relationships at the US City of Fort Collins, winner of a 2017 Baldrige National Quality Award, takes differing forms because of the City’s diverse services. Some services, such as Utilities, have a “sole source” relationship with customers and therefore focus on improving satisfaction and meeting changing needs rather than…
BPIR Categories
1.3.1 Build customer relationships
13.1 Develop and manage supplier/customer partnerships