To achieve excellence in patient care Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), created an organisational culture of excellence that fostered an entrepreneurial spirit and empowered staff to suggest changes, continually improve performance, and better serve customers. The culture was reinforced…

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
8.2.2 Create an environment for empowerment/innovation

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