In 2010, leveraging the Singapore Quality Association (SQA) business excellence framework and processes, NLB launched its Library 2010 Masterplan with the mission to provide a trusted, accessible and globally connected library and information service network. NLB focussed on building supporting the development of strong social capital in Singapore, and creating knowledge dividends for Singapore. NLB…

BPIR Categories

2.2.4 Formulate and review business unit strategy
10.2.1 Establish info/knowledge management systems
14.3.4 Conduct a business excellence assessment.

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