Business Excellence leads to consistently high customer satisfaction scores.

In 2006 Veridian won the National Housing Quality Gold Award which was attributed the organisation's use of a number of quality methodologies, including self assessments, customer surveys, Six Sigma and process mapping. Self-assessments were conducted annually using Baldrige Express, an employee survey based on the Baldrige criteria. Employees rated the organisation using a Likert scale whist providing detailed comments concerning strengths, weaknesses and opportunities for improvement. Strategi...