In 1993/94 Pal's Sudden Service, a US fast food chain, began adopting the Baldridge criteria as its business excellence model to gain competitive advantage. The company developed and introduced organisational and operations processes including Benchmarking, Strategic Planning, Product, Service or Method Introduction, Online Quality Control, Communication Feedback, Continual Improvement and Management Review. Customer requirements were…

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.
8.1.1 Leaders develop/manage org culture,vision&values

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X