In 1993/94 Pal's Sudden Service, a US fast food chain, began adopting the Baldridge criteria as its business excellence model to gain competitive advantage. The company developed and introduced organisational and operations processes including Benchmarking, Strategic Planning, Product, Service or Method Introduction, Online Quality Control, Communication Feedback, Continual Improvement and Management Review. Customer requirements were linked into the processes and continually monitored. Company ...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.
8.1.1 Leaders develop/manage org culture,vision&values

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