In about 1999 Premier Inc, a US healthcare alliance, began using the Malcolm Baldrige National Quality Award criteria to lead it into a better way of conducting its business and to create a common framework for its performance improvement efforts. In 2004 the company initiated a five-step process management and improvement system (PMIS): Step 1 - Identify & define; Step 2 - Document; Step 3 - Measure & Track; Step 4 - Monitor & Massage; Step 5 - Improve. The PMIS combined several quality methods...

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.3.3 Implement an org-wide continuous improvemnt program

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