Bob's Stores, a chain of retail apparel stores in the United States, initiated a business improvement programme with the goal of creating a culture of continuous improvement and enhancing the overall customer experience. Key objectives were established as: Improving the efficiency of store operations; identifying and eliminating unnecessary activities at checkout lines, and; making it faster and easier for customers to locate items on the sales floor. Bob’s Stores 5-S process was: 1) Sort and ...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
14.3.3 Implement an org-wide continuous improvemnt program

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