To design its key work processes the Mercy Health System (MHS), a US health care system and winner of the 2007 Malcolm Baldrige National Quality Award (Healthcare Sector), followed a systematic approach, structured around the PDCA model. The PDCA cycle identified key process requirements during the Plan phase. Feedback and data was obtained from internal…

BPIR Categories

6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique

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