To improve healthcare care delivery, Kaiser Permanente, a large US healthcare organisation, employed multiple approaches, including systems engineering. Tools for performance improvement, applied to multiple aspects of care, included a web-based data dashboard that tracked performance, corps of improvement advisors, enhanced clinical-information systems, staff training in performance improvement, and systems for sharing technical knowledge. In…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
14.3.3 Implement an org-wide continuous improvemnt program
6.4.1 Improve process/service performance

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