BPIR Categories
6.4.1 Improve process/service performance14.3.2 Implement an improvement approach/method/technique
In 2015, Eildon Housing Association, a Scottish Housing, Care and Support services provider, identified needed areas of improvement and undertook three projects to effect change: 1) To improve levels of employee engagement and improve absence and turnover KPIs; 2) to prepare Financial Statements under a new Accounting regime; 3) To deliver enhanced customer service for…
14.3.2 Implement an improvement approach/method/technique
14.3.2 Implement an improvement approach/method/technique