In 2015, Eildon Housing Association, a Scottish Housing, Care and Support services provider, identified needed areas of improvement and undertook three projects to effect change: 1) To improve levels of employee engagement and improve absence and turnover KPIs; 2) to prepare Financial Statements under a new Accounting regime; 3) To deliver enhanced customer service for…

BPIR Categories

6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique

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