The Studer Group, a US healthcare consulting firm and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), used the Baldrige Criteria for Performance Excellence as its roadmap and framework for performance improvement. Consequently a focus on performance improvement drove SG’s culture, relevance and sustainability. As a result of Baldrige feedback, SG…
BPIR Categories6.4.1 Improve process/service performance
14.1.1 Design & deploy performance measurement system
9.5.1 Develop performance management approach
14.3.4 Conduct a business excellence assessment.
2.3.1 Identify, plan & map key processes