Work process improvement at the Poudre Valley Health System (PVHS), a US not-for-profit health organisation and winner of the 2008 Malcolm Baldrige National Quality Award, was driven by formal and informal approaches. Front line staff were empowered to identify improvement opportunities for simple problem solving. Complex, costly, or far-reaching improvement opportunities were identified by staff…

BPIR Categories

3.4.1 Design product/process/service enhancements
6.4.1 Improve process/service performance

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