Business process improvement at an award winning healthcare system

Southcentral Foundation (SCF), an Alaska Native healthcare organisation, used its Improvement Process (see Fig. 6.1-2) to incorporate new technology, organisational knowledge, evidence-based medicine, service excellence, C-O value and the potential need for agility in design/redesign. This process was taught and deployed SCF wide. In one example SCF identified the need to design a process to standardize data requests. Using the improvement process and organisational knowledge via the FCS, the pr...

BPIR Categories

2.3.1 Identify, plan & map key processes
6.4.1 Improve process/service performance