The Performance Improvement System at the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), covered three levels: Strategic, Operations and Team. At the strategic level The Business Plan listed specific new services and service improvements to be effected in the coming year.…

BPIR Categories

6.1.1 Plan key production & delivery processes
6.4.1 Improve process/service performance

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