When improvement opportunities were identified by process owners at Schneck Medical Centre (SMC), a US nonprofit medical centre and winner of the 2011 Malcolm Baldrige National Quality Award, they executed a simple problem solving approach or a simplified DMAIC process to seize the opportunity. Breakthrough improvement activities were primarily identified during the Strategic Planning Process.…

BPIR Categories

6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique

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