When improvement opportunities were identified by process owners at Schneck Medical Centre (SMC), a US nonprofit medical centre and winner of the 2011 Malcolm Baldrige National Quality Award, they executed a simple problem solving approach or a simplified DMAIC process to seize the opportunity. Breakthrough improvement activities were primarily identified during the Strategic Planning Process. Large-scale, organisational opportunities were prioritised based upon: potential impact on organisation...

BPIR Categories

6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.