To achieve performance excellence, K&N Management US Owner of Fast Casual Restaurant Chains and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), created a culture of improvement driven by its mission, vision, values, Key Business Drivers (KBDs), and Key Guest Requirements (KGRs). The performance improvement system included elements such as systematic measurement processes, the strategic planning process, benchmarking, and applying the Malcolm Baldrige criteria....

BPIR Categories

2.3.1 Identify, plan & map key processes
8.1.1 Leaders develop/manage org culture,vision&values
6.1.1 Plan key production & delivery processes
14.3.2 Implement an improvement approach/method/technique

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