The Work Process Management Process (WPMP), aligned with ISO requirements, at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, was used to improve all processes to meet or exceed Stakeholder Key Requirements, achieve breakthrough innovation, and maintain alignment with business needs and direction. Included in…

BPIR Categories

6.4.1 Improve process/service performance

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