The overarching approach to support work process and product improvements at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, was the Improvement and Innovation Process. Improvements were initiated through the Operational Management Process, utilising the Performance Measurement System and the Strategic Thinking Process to identify improvement opportunities. The PI (Performance Improvement ) Helpdesk, en...

BPIR Categories

6.4.1 Improve process/service performance

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