Five key work processes at Montgomery County Public Schools (MCPS), a US school system and winner of the 2010 Malcolm Baldrige National Quality Award (Education Sector), helped fulfil its mission to provide a high-quality, world-class education. Process improvement began with analyses of local, state, and national MCPS student achievement data, that, in part, dictated staffing; development and/or refinement of processes, strategies, and programmes; budget allocations; professional development; s...

BPIR Categories

2.3.1 Identify, plan & map key processes
6.1.1 Plan key production & delivery processes
14.3.2 Implement an improvement approach/method/technique

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