Business processes at Bronson Methodist Hospital (BMH), a US tertiary medical centre and winner of the 2005 Malcolm Baldrige National Quality Award (health care sector), were maintained and monitored by department leaders. Patients, suppliers, and physician partners input was sought about process performance through direct interviews, focus groups, participation in satisfaction surveys, and patient rounds.…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance

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