The culture of continuous improvement and open communication at Bristol Tennessee Essential Services (BTES), a US utilities plus company, provided the opportunity to keep processes current with business needs and directions. As a small organisation, improvements at BTES could happen quickly and process changes deployed rapidly. Through improvement initiative, BTES was able to continually examine…

BPIR Categories

6.4.1 Improve process/service performance
14.3.2 Implement an improvement approach/method/technique

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