Each year, the Quality Improvement Council (QIC) at Adventist Health Castle (AHC), a US healthcare provider and 2017 Baldrige National Quality Award recipient, developed a Quality Improvement Plan to address strategic goal performance measures that were not meeting targets, and/or processes showing undesirable variation. Depending on the scope and urgency of the goal, issues were…

BPIR Categories

14.3.5 Reengineer business processes & systems
6.4.1 Improve process/service performance

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