To address an inefficient and time consuming process for collecting interest on time a US Equipment Leasing Firm set up a Business Process Improvement (BPI) team. The team found that the firm was using multiple methods to carry out the same process. Years before, the leasing firm sent out reminder letters when due date was approaching. When faxing technology became available, the company began to both mail and fax notifications to customers As email became preferred, the company added that metho...

BPIR Categories

6.4.1 Improve process/service performance

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