In support of its Mission and Vision, Singapore's Maritime and Port Authority managed key and support processes mapped to the following four clusters: 1) Operations cluster ; 2) Development cluster; 3) Corporate cluster; 4) Stakeholder engagement cluster .MPA set goals for each key and support process, and divisional work plans were then drawn to achieve…

BPIR Categories

6.1.1 Plan key production & delivery processes
6.4.2 Implement systems for managing the service

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