To determine key educational programmes, service and work process requirements the Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, focussed on its Core Competency of Transforming Lives. The Key Work Process to achieve this was a 3-phase Pathways Personalized Education Plan (PPEP) designed to help students advance academically through an individualized academic plan. Phase 1 Personalized Pathways Intake - The student’s transcripts,...

BPIR Categories

6.1.1 Plan key production & delivery processes
6.4 Manage service process
6.4.2 Implement systems for managing the service

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